Thank you for taking the time to fill out our customer satisfaction survey.  We constantly strive to ensure that the quality of our service exceeds your expectations.  If we are doing something you like, we would like to hear about it.  If on the other hand we have not met your expectations, we really need to know about it, and we will make every effort to correct that situation.  

All survey questions are optional, so fill in as much or as little as you like.  Again, thank you- we know your time is valuable. 

First Name:   

Last Name: 

Phone Number: 

Email Address: 

Store Visited (or telephoned):   Select One Great Falls Billings Ethridge Havre Lewistown Denton None- Phone/Website

Department:  Sales  Parts  Service  Reception/Office

How satisfied are you with our company customer service experience? Select One Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

If you are dissatisfied, why?

 How many times did you contact Torgersons before your situation was resolved?  1 2 3 4 5 or More 

About how long did it take to get the problem resolved? Select One Immediate resolution Less than a Day Between 1 and 2 Days Between 3 and 6 Days A week or more  

Were you satisfied with the resolution of the problem?  Select One Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied  

If no, why not?

Rate your satisfaction with the support personnel regarding the following features:
Key:    1-Very Dissatisfied     2-Dissatisfied    3-Neutral    4-Satisfied    5-Very satisfied                  

Knowledge and competence  1 2 3 4 5

Professionalism  1 2 3 4 5

Courtesy  1 2 3 4 5

Friendliness  1 2 3 4 5

Willingness to help  1 2 3 4 5    

Overall performance  1 2 3 4 5 

Our company's sales representatives have contacted you:  Select One Too Often Often Sometimes Rarely Never  

What could we do to improve our customer service?

Please Click "Submit" to send the results of your survey, or "Reset" to clear your answers and start again.  Thank you again for taking the time to complete this survey, and thank you for your business.